特定商取引法に基づく表記

Seller

KIWAME TOKYO


Responsible Manager

Ryuya Kamada


Business Address

4-12-7 Kotobuki, Taito-ku, Tokyo 111-0042
Daiichi Yaguchi Building 2F


Contact Information

Email: info@kiwametokyo.com
Website: https://kiwametokyo.com/
(For general inquiries, please contact us by email.)


Business Hours

Weekdays 10:30–17:30 (excluding Saturdays, Sundays, and national holidays)


Additional Charges (other than the product price)

For international orders, customs duties, VAT, and other additional fees may apply.
Such additional fees shall be borne by the customer.


Payment Methods and Timing

Available payment methods are credit card, Apple Pay, and Google Pay.
Payment Timing: Payment is confirmed at the time the order is finalized.

<Credit Card>
Available cards: VISA, MasterCard, JCB, AMEX

<Apple Pay>
You can pay using your Apple account information.

<Google Pay>
You can pay using your Google account information.


Delivery Period

Orders will be shipped within 3 business days after the order is placed.
(Excluding Golden Week, Obon holidays, New Year holidays, and cases where the product is out of stock or awaiting restock.)

Please note that product quantities are limited and we may not always be able to fulfill your request.
Delivery may also be delayed due to natural disasters, severe weather, or other unavoidable circumstances.


Returns & Exchanges

Returns or exchanges due to customer preferences (such as differences in image) are not accepted.

In the case of initial defects, returns or exchanges will be accepted if you contact us within 7 days of receiving the product.
Only unused items are eligible.
Products with protective films removed or tags detached are not eligible for return or exchange.

Shipping costs for returns or exchanges due to initial defects will be covered by our company.


Handling of Personal Information

Please refer to the “Privacy Policy” on this website.